Frequently Asked Questions

what materials do you use?

I am a mixed media artist so that answer changes depending on the piece.  Generally, I use alcohol and acrylics inks on yupo paper, claybord or wood panels.  And occasionally canvas.  Some of my pieces are then finished with an epoxy resin.

how do you finish your pieces?

All of my original paintings are sealed with multiple layers of varnish and then a UV protectant. They can be wiped down with a dry cloth when/if they become dusty.

Some pieces are also then coated with a shiny epoxy resin that resembles a sheet of glass.  These pieces can be wiped down with a wet cloth to polish them.

Like all art, my work should not be displayed in an area that receives direct sunlight as this can cause fading.

where should I display my art?

I am a big believer that art makes all corners of your home happier and more interesting.  I love art covered walls, but do not forget about your bookshelves, mantels and side tables.  Basically any spot that does not receive direct sunlight and high humidity is a perfect place for some inky art.

can I commission a painting?

Yes!  I love to create special paintings for special people.  Hop on over to my commission page for all the details and to get the process started.

i am having a difficult time picturing a particular painting in my space. can you help?

Yes! If you send me pictures of the spaces you are considering as well as the names of the artwork, I would love to put them together to help with visualization.

tell me about your prints...

One of the many things that I love about original paintings created with inks is the sheen of the colors on the paper or panel.  In order to attempt to replicate this, my prints are created on a archival paper with a slight metallic sheen.  While any print will never be as amazing as the original, the archival inks and paper used are the next best thing. In addition, they can be ordered in multiple sizes to fit your space. 

can I order a print in a different size?

Maybe.  I proof and re-proof all of my prints to ensure that the sizes offered are the best quality.  Please email me with the size and name of the piece you are interested in and I will let you know if it is a possibility.  Please note that a custom size will require a set-up fee.

do you offer any downloadable prints?

Currently I do not.  However, I send a new desktop wallpaper to all of my email subscribers each and every month.  This wallpaper is not print quality, but is the perfect way to get some (free) daily ink in your life.  Sign up to receive your first one here.

how soon can I expect to receive my order? 

Archival Print orders are sent to the printer within 24 hours of your purchase.  Their production time is 2-7 days. You will then receive a shipping notification as soon as your inky print is on its way.

Original Art will be packaged and shipped within 5 business days.  You will receive a tracking number as soon as your new piece is on its way.

If you need rush shipping on either a print or a piece of original art, please shoot me an email at jenny@jennyjohannsen.com and we can see what we can work out.

what if my items arrive damaged? 

We work hard with careful packaging to ensure that your items arrive in perfect condition.  However, we know that sometimes bad (and jostling) things happen during shipment.  Please send me an email at jenny@jennyjohannsen.com and we can figure out the best course of action.

what is your return/exchange policy?  
All sales are final, except when an item arrives damaged. Please contact me with any questions or concerns.  We do our best to accurately depict my art on a computer screen, but every screen is slightly different.  If you are interested in a piece, but would like to see additional pictures, please just send me an email.

how can I be the first to know when new art is available?
The release of new art is announced first to email subscribers (get on the list here) as well as on Instagram and Facebook.